How To Fix The “Ticket ID Not Found” Error In WHMCS

Testing out your ticketing system in WHMCS? Usually the problem goes like this: I’ve just set up email in WHMCS and not seeing the message come through as a ticket request. WHMCS has an email import log where you can view errors.

Ticket ID Not Found Error

If you have any problems, you should view the Utilities > Logs > Ticket Mail Import Log for any specific errors.

Here you might see the error: “Ticket ID Not Found.”

This error indicates that you sent a message using your admin email account. Admin accounts are expected to only reply to tickets. Try sending an email from a different email address, as one of your customers would, and your message should appear as normal.

Christopher Maiorana Content Writer II

Christopher Maiorana joined the InMotion community team in 2015 and regularly dispenses tips and tricks in the Support Center, Community Q&A, and the InMotion Hosting Blog.

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