Resetting your OpenCart Admin Password with the Forgot Password link

If you are unable to login to your OpenCart Dashboard, there is a Forgot Password link that can help you. In this tutorial we will show you how to Reset your OpenCart Password, so you can login to the Admin Dashboard.

How to Reset your Admin Password

  1. Go to your OpenCart Login page, and click the Forgotten Password link.
    using the forgot password link

  2. Type your OpenCart Admin E-mail Address in the blank box, then click the Reset button. Getting a warning about the email address you’re entering? click here
    input your email address for the dashboard login

    You will then see a message stating “An email with a confirmation link has been sent your admin email address.
    opencart email reset sent

  3. Check your email account and open the message with the subject “Your Store – Password reset request.”
  4. The email message will state “A new password was requested for Your Store administration.To reset your password click on the link below.” Click the provided link
    clicking the opencart password reset link in your email

    You will then be on the Reset your password page.

  5. Enter a new password, in the blank fields, then click the Save button.
    create a new admin password for opencart

    You are finished when you see the “Success: Your password has been successfully updated.” Now you can login to the OpenCart Dashboard.

Warning: The E-Mail Address was not found in our records, please try again!

On Step 2 above, when you entered your email address, you may have received the following message – “Warning: The E-Mail Address was not found in our records, please try again!” This message means the email address you entered was not correct. The following is a list of possible solutions.

John-Paul Briones Content Writer II

John-Paul is an Electronics Engineer that spent most of his career in IT. He has been a Technical Writer for InMotion since 2013.

More Articles by John-Paul

8 thoughts on “Resetting your OpenCart Admin Password with the Forgot Password link

  1. Excuse me, I tried the steps above…but I didn’t receive any email with the confirmation link.
    What should I do now?

  2. Hello Scott,


    Thanks for your reply.


    I’ve installed oc in non www mode after, I decide it should be www (it looks good ) then I’ve made 301 redirect non www to www, thats it. its working in non www mode but in www mode its removed.


    There is no image adding option here 🙁 , you can see here







    1. Hello Sohoz,

      I don’t think that would affect the link not displaying. It should be there. If you have not added any content yet I would remove OpenCart and then reinstall it.

      Kindest Regards,
      Scott M

    1. Hello Sohoz,

      The Forgotten Password link should display in the default theme, even in the version. Have you added a different theme or any modules that would remove that?

      Kindest Regards,
      Scott M


Was this article helpful? Join the conversation!

Shop the Black Friday Sale
Hurry! These Deals Won't Last Long