Getting Started Guide: Website

Welcome to InMotion Hosting! We’re happy you’ve chosen us for your web hosting needs. We want you to be successful with your website, and we are more than happy to help if you have any questions about creating a new site or moving an existing site to our servers.

This article is broken down into 3 main sections:

Building a new site?

What software should I use?

If you’re building a new website, one of the first things you’ll need to do is decide which software you’ll use to help create the website. We’ve listed a few of the more popular programs below you can use (click each link for a getting started guide). If you’re not sure which software to use, we’ve recommended a few.

Creating a standard website or a blog

Creating an eCommerce website

These are just a few of the software applications you can easily install onto your hosting account using Softaculous in your cPanel (Control Panel). Feel free to explore and test different software to find the right one for your new website! It’s simply impossible to be an expert in all of the 1000’s of programs that are available, but we’re good at figuring this stuff out – ask us a question if you need some help.

Learn HTML and increase your web design skills

If you’re interested in learning HTML and more in depth information on web design, we have our Web Design Education Channel you can explore.

Transferring a site?

If you already have a website and want to transfer it to InMotion Hosting, the steps you will take depend on whether your current hosting provider uses cPanel or not.

My old host uses cPanel
If your previous host uses cPanel, see our article on migrating your website from another host that uses cPanel to InMotion Hosting.
My old host does not use cPanel
If you’re coming to us from a host that doesn’t use cPanel, we have a instructions for making a website move without cPanel too.

We assist our customers with moving websites all the time, so we’re comfortable with the process. We understand that some websites are simple to move but others can be more complex. If you run into any snags along the way, ask us a question!

Technical Information

I know what I’m doing, I just need the technical details

Technical Details Icon in AMP

Now, there may be some people reading this article who already know how they want to build their site and just need some basic information to start with. To find the technical information, simply click on the Account Technical Details icon within your AMP as shown above. Technical information is displayed in a table as below.

Technical Info as displayed in AMP.


All of our hosting accounts include the ability to manage email accounts. If you consider yourself a beginner in setting up email accounts, then start with our Email Getting Started Guide. We also have an extensive library of email-related articles that can be found on the Email articles index page.

Website Backups

We cannot stress enough the importance of site backups. With the cPanel Backup Wizard, it’s a very easy process. A site backup will be your best friend if something is accidentally changed or deleted in your site and you need to roll back to a working version of your site.

Keep in mind too, it’s not just about potential errors. If companies like YouTube, Nokia, and other large companies can be hacked, the truth is any website could potentially fall victim to an attack. Good backups are your safety net in the event your site is compromised.

Please see our article on Backing Up Your cPanel for more information on the importance of, and how easy it is to create a backup of your account.

PHP and MySQL Databases

Do you use PHP on your website? Most customers will need to update configuration settings and may need to update PHP settings after a website move. We have helpful guides on updating your local PHP settings and working with MySQL databases.

Setting up SSL

If you’re transmitting any confidential information through your website, such as credit card details or social security numbers, you’ll want to secure this data while it passes through the internet by using an SSL certificate. For information on SSL (shared or dedicated), please see our article on obtaining an SSL certificate.

cPanel and Account Management Panel

You will see articles that refer to AMP and/or cPanel. To make sure you understand the difference, please see our article on AMP vs. cPanel.

DNS Records

Some of our more advanced customers may need to update DNS records. Please see our article on making custom DNS records for more information.

Unmetered Data Transfer

For Shared Hosting customers, bandwidth is unlimited for all customers. But if you are on a VPS or dedicated hosting, we do not offer unmetered bandwidth. If you would like to learn more, read about unmetered VPS hosting.

InMotion Hosting Contributor
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InMotion Hosting contributors are highly knowledgeable individuals who create relevant content on new trends and troubleshooting techniques to help you achieve your online goals!

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54 thoughts on “Getting Started Guide: Website

  1. I bought VPS plan from this Inmotion hosting, After domain verification, I installed wordpress. But my website is not working. They do not provide ticketing system. Their chat support is always busy. This is frustrating. I want to refund.

    1. Sorry for your issue. We’re working on providing a customer-facing ticket system soon. Meanwhile, if Live Chat is busy, you can always call or email a support ticket. We’ll get back to you ASAP.

  2. In the meantime, I have designed my site, how do I get it to go live? What do I need to do next for the world to see my site?

    1. Hello and thanks for contacting us. This depends on how your website was created. It may already be live unless you’ve blocked access to the site with a plugin or .htaccess rules. Please provide more info or contact our Live Support for further assistance.

  3. Just a typo you should correct:

    “If your coming to us from a host that doesn’t use cPanel,”

    should be:

    “If you’re coming to us from a host that doesn’t use cPanel,”

  4. Hello, I have a website with InMotion Hosting. It is a Drupal website with very little content on it. I am thinking about using WordPress instead. Is this possible?  Here is my thinking:  I can save every page and post (there are probably < 25) and make note of the current url listing for each one. Then, I could install WP with a blank database and just start all over. Does this make sense? If so, how would I go about doing this? Your assistance is greatly appreciated. Thanks a lot! JoAnna Deering

    1. There are plugins you can use to do this such as FG Drupal to WordPress. I personally recommend you check any content pasted into WordPress with the new Gutenburg editor. If you have to paste data into WordPress manually, you may want to only do so within the text/HTML editor to ensure there’s no extra code.

  5. Hello, 

    Two Questions: 

    1. I have trasnfered my website to inmotion but when I go to my domains, I don’t see my site domain listed there. Do I have to transfer the domain of the site i trasnfer?

    2. After the site is transfered. How can I acces it for managment? 

    1. Hello,

      1. I have transferred my website to InMotion but when I go to my domains, I don’t see my site domain listed there. Do I have to transfer the domain of the site i transfer?

      There are 2 meanings to “transferring a website” – 1)Transferred the domain name and 2)Transferred the website files. Very often, transferring the files can be completed – it’s done through a WTR (Website Transfer Request)– but then the domain name is not transferred or directed to the new hosting server. Also, you may want to review the difference between a transfer and a name server change. It sounds more like the site files got transferred but the domain is not pointing to us. Check to see where your domain is pointing (if it didn’t transfer). Call our support team if you require further assistance. We will not be able to make changes through the Support Center website if they are needed.

      2. After the site is transferred. How can I access it for management?

      It depends. If you’re referring to managing your site by having direct access to the files, then as long as they were transferred to our hosting server you can access them using an FTP client or by using the cPanel File manager. If you’re referring to managing the site by using an interface provided with the software you are using, then it will depend on how you have installed your site at our location. If you’re using the browser to access the management functions of the website, then that path should be the same if you are using the same domain name and it is now pointing to our hosting service. Otherwise, you will need to adjust your URL (the URL used to access the management functions of the site), based on the new location where you have installed it on our hosting services. If you need further assistance, then I recommend contacting our live technical support team via phone/email/chat.

      If you have any further questions or comments, please let us know.

  6. Hello ,

    Our company has an account with you guys and i am trying FTP my code to the server and deploy it.I am not sure which location I have to copy the code to ?Please help me out

  7. I would like to build a new website that has e-commerce (maybe a total of 6 items sold) and have been considering using WordPress. Is this a good choice? If not, what would you recommend for a slick looking website that is easy to put together and manage?

    I’m basically a novice level site builder though I bult my site using Expression Web, but I’ve no experience using the newer programs. 

    I would like the site to take traditional forms of payment (Visa, MC).

    What would you suggest I use?

    ~ Thank you for the help!

    1. WordPress is a fine choice for what you’re trying to do. It’s easy to manage, it’s expandable because of the thousands of free plugins and it’s also easy to share management of the website with more than one person. Or, it’s possible to pass the site off to another person without having to involve a developer.

  8. hi, i got a hosting and domain from you but when i ping the domain name i get an error message. how long does it take to register the domain name on your DNSs?


    1. Hello Mahmud,

      Thank you for contacting us. Sorry to hear you are having difficulties. We are happy to answer any questions you may have here in the Support Forums, or via Live Support.

      Thank you,

  9. We make a change plan from Web Hosting – Launch Plan, to Web Hosting – Essential Dedicated Server,

    now we cant see the website  

    We can see the folder moodledata. The Moodle version is 2.9.



    1. When moving servers, since the IP address changes, you might be experiencing this due to propagation. If the problem lasts longer than 4 – 24 hours, I’d say you need to reach out to support for help.

  10. I have a question relative to more than one website. In order for us to have more than one, do we need to have multiple c-panels or will they function normally as add-ons?

    1. Yes, your addon domains will function as individual websites with their own document root. You do not need multiple cPanels.

  11. I just signed on and have selected WordPress as my website builder.   I have read all the tutorials but still have no clue how to build a website.   This is a very unintuitave application.  I feel like I need to take a class just to learn it.    Trying to get support from InMotion is next to impossible as their chat line always has 30 plus people in front of me and calling their support number says there is an hour wait.   I wish there was a video tutorial that ran a step by step process of building a simple website.   Arghhh!! I am so frustrated right now.

    1. Hello R Adams,

      Apologies for the frustration. The problem with using WordPress is that if you already have even a little bit of knowledge of how to create a website, it’s not going to gel with what you already know. That is because it has already provided a website framework for you, and limits what you can change in terms of its appearance with its existing interface. HOWEVER, this doesn’t mean that it’s a bad solution – just one you may need to approach a little differently. And, although it’s difficult at the start, you do have full control over the website pages and you can make it look the way you want it after a little bit a learning curve.

      As writers for the community center, we have been particularly concerned how to best provide guidance on using WordPress since we do support it. We are still in the process of finding the best way to provide guidance on its use. It sounds like you’ve tried to use some of the guides, but it’s not working for you. When I was looking at other tutorials/videos on how to create a WordPress site, I did see a good tutorial to me. It’s in video format, and he provides a beautiful theme that he developed. Check out this video tutorial. It’s not made by us (you can ignore the whole hosting services part and WordPress installation as it should already be done for you), but it provides you a very friendly way to get your WordPress site created.

      I hope this helps to , please let us know if you require any further assistance.

      Arnel C.

  12. I have successfully created my first site with Boldgrid which has been great. Now I want to create a second web site using the addon domain option. I can add the domian but the  I can not find any icon either on amp or cpanel to start creating/working with  the second domain in order to create a web site am I doing something wrong? Or is add on domain not really a way to have a second web site? 

    1. Hello Phil.

      I am having our development team look into that as this product is still in its beta release. One thing you can do is if you have WordPress installed on your addon domain, just copy the boldgrid plugin from to folder.

      Best Regards,
      TJ Edens

  13. I need help. This is my main domain which is a existing website which I told them to transfer in Inmotion Hosting when I bought the Hosting account in Inmotion Hosting, but at the moment is showing error like this when I go to my website, because I make some changes in php code.(Parse error: syntax error, unexpected end of file in /home/adanala3/www/ on line 81) 

    I want to change the main Domain to my another Domain instead of Coud you please change my main domain to that I could create website in Inmotion Hosting? 


  14. I may be nice if you could increase the font size of the text content on this website. Or if there is any way to increase the font size myself fo reasy reading please advise. Thank you.

    1. Hello M. Jamil,

      Thank you for contacting us. In most browsers you can press the Ctrl key, then turn the wheel on your mouse to zoom in and out.

      If you tell us what type of browser you are using (such as Chrome, IE, Safari), we can provide more specific steps.

      Thank you,

  15. I have WordPress installed to build my site and know that woocommerce is a plug-in with WordPress.  However, PrestaShop seems to have some stronger shipping support.  Can I use PrestaShop with WordPress?  If yes, would there be any drawbacks to using it over woocommerce?  (PS – My level of web building/management is only at the basic level!)  Thanks!

    1. Hello Candace,

      Thank you for contacting us. I could not find an up-to-date plugin, or built in way to use PrestaShop with WordPress.

      This means you would have to host WordPress and PrestaShop in separately, or code/develop a custom solution.

      Thank you,

  16. Hello:

    I will be transfering a domain of my own that I have on another hosting to inmotionhosting.


    On that hosting I have severals (about 100 subdomains ) all are wordpress based blogs.


    What is your recommendation to transfer all of these blogs to inmotionhosting once I had finished the domain transfer?


    I’ll appreciate it a lot


    Hector J.

  17. Staff:  Domain site is  I was a templet that I just had to drop and drag information.  I have NO idea how to do anything else.  I tried to access the files from the cpanel and it is out of my depth of knowledge.   I need to be able to update it in as simple a way as possible.  Please help.

  18. NO idea how to update information on the webpage now that it has been transferred.  It is also saying it is hosted by Ipage at the bottom of the website.

    I do not know HTML or have technical skills.  I need some guidance here please.

    1. Hello Belinda,

      What is your domain so we may take a look at it. If you had your website built in HTML and you do not know HTML then you may need to try and switch to a CMS (Content Management System) such as WordPress or Joomla.

      Best Regards,
      TJ Edens

  19. Hola, tengo un plan energia y me gustaría saber si puedo hospedar dos web distintas con dominios diferentes? Gracias.

    Hi , I have an energy plan and want to know if I can accommodate two different website with different domains? Thank you.(translated by Google)

    1. Hello Majyk,

      Thank you for contacting us, it is not as hard as it seems. To get started just install a web building program using Softaculous.

      We then have Education channels for the most popular programs. These will help you get your website built.

      If you have any further questions, feel free to post them below.

      Thank you,

  20. My website stopped working and I cannot find any problems with the code so I am not sure what is wrong.  The site is  Any help you can give would appreciated.

    1. Hello Pat,

      Sorry to hear that your website is having problems. It appears that you have only a few website files in the PUBLIC_HTML folder. There was a re-named index file and a few other files. The PUBLIC_HTML folder is the location where your website files should exist. I renamed the file to INDEX.HTML (instead of INDEX.HTML_) and a portion of a website now appears. There are no graphic files. You may need to re-load the website or request that backup files be restored.

      If you think you need the site reloaded, then please submit a request as soon as possible.

      I hope that helps to get your problem resolved. Please let us know if you still require further assistance.

      Arnel C.

  21. Hello ,

    I want know how i add new domain to my host and make control and CP for new Domain, to be advised I have power plan



    1. Hello Ammar,

      I checked your website and it loads, but it is only showing the default “Coming Soon” page. I recommend reading our Website getting started guide. It will help you get started with building, or transferring a website.

      If you have any further questions, feel free to post them below.
      Thank you,


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