Submitting a Ticket Request

When it comes to getting support from us at InMotion Hosting, submitting a support ticket is one of the best ways to request assistance. To help with this task, it can be helpful to realize the way that our ticketing system works. In this article we’ll go over the types of support requests, the differences Read More >

How To Get Support

When facing an issue with your InMotion Hosting account, whether it is a billing or website problem we have a team that can help. Reaching out to the right department ensures that your questions are handled by the team that is optimized to serve you. Before contacting InMotion it is beneficial to make sure you Read More >

How to Verify Your Account for Support

What is Verification? When you need assistance with your account and reach out to our Live Support team, you may be asked to provide verification of your account. Verification is a method we use to confirm that the person contacting us is authorized to have changes made to the account. This often is the account Read More >

How to Purchase an Additional Hosting Plan

In this tutorial, we will show you how to purchase an additional hosting plan from your AMP. This new hosting account will be separate from your existing plans. If you are just looking to upgrade/downgrade your existing account, see our guide here. Purchasing an Additional Hosting Plan in AMP Login to AMP. In the main Read More >

Migrate and Transfer SSLs

If you want to transfer SSL certificates from an old host, then you will need to generate a new CSR first. Just fill in the Simple CSR form that is available in the Account Management Panel (AMP). Your SSL certificate should still be using the URL that you used with your old host. Before you Read More >

How to Update the WHOIS Data for your Domain

In this guide, we will show you how to update the WHOIS data for your domain in the Account Management Panel (AMP). When a domain is registered, it is required by ICANN to have accurate contact information listed in the WHOIS record. This allows the public to view the information regarding the owner of a Read More >

How to Update your Billing and Contact Information in AMP

It’s essential to keep your billing and contact information up-to-date so your website will stay online. Most accounts will renew automatically before allowing them to expire. But, if your payment information is not correct we would not be able to renew any services that you have subscribed to. When there are any billing issues, the Read More >

How to Change your Hosting Plan in AMP

In this tutorial, we will show you how to upgrade or downgrade your Hosting Plan in your Account Management Panel (AMP). If you’ve outgrown or underutilized your current hosting plan, you can easily sign-in and take advantage of the AMP to upgrade or downgrade your plan to match your current hosting needs. We will also Read More >

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